Awedesk Pro is a powerful WordPress help desk and ticketing solution designed to streamline customer support. It lets you manage tickets, automate workflows, build a self-service portal, and integrate with email, chat, and popular CRMs. Easy to set up, fast, and scalable, it delivers a modern support experience for agencies, SaaS, eCommerce, and enterprise teams.
- Full-featured ticketing system with custom statuses and priorities
- Unified inbox for email-to-ticket and web form submissions
- Smart automations: triggers, SLAs, and escalations
- Knowledge base and FAQ portal with search
- Canned responses and macros for faster replies
- Agent collision detection and internal notes
- Custom fields, tags, and ticket templates
- Customer portal with secure login and ticket history
- Multi-brand and multi-department support
- Real-time notifications and email alerts
- Reports and analytics: SLAs, performance, satisfaction
- Role-based access and granular permissions
- WooCommerce and EDD order-linked support
- Integrations: Slack, Zapier, CRM, and chat tools
- Responsive, accessible UI with Gutenberg and Elementor blocks
- REST API and webhooks for custom workflows
- GDPR-ready with data retention controls
- One-click imports, seamless migration, and scalable performance