Awesome Support: Auto Close is a lightweight add-on for the Awesome Support help desk plugin that automatically closes inactive tickets to keep your support queue clean and fast. Set inactivity rules, send reminder emails, and auto-resolve tickets while preserving full control over timing, messaging, and exceptions.
- Automatically closes tickets after configurable inactivity periods
- Sends one or multiple reminder emails before closure
- Customizable email templates and subjects
- Per-status rules: target open, pending, or custom statuses
- Exclude specific tickets, users, or products from auto-close
- Adjust closure timing in days, hours, or minutes
- Option to add a final agent note on auto-close
- Reopen-on-reply: ticket reopens if the customer responds
- Skip weekends and holidays with business-hours logic
- Bulk process existing tickets with manual run
- Detailed logs of reminders and closures for auditing
- Works with Awesome Support custom fields and workflows
- Multisite and multi-agent compatible
- Performance-friendly; runs via WP-Cron with batching
- Localization ready and compatible with major SMTP/email plugins
