AwesomeSupport Archives - PluginsForWP https://plugins-for-wp.world/downloads/category/awesomesupport/ Premium WordPress Plugins And Themes For An Affordable Price Wed, 15 Oct 2025 19:59:08 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://plugins-for-wp.world/wp-content/uploads/2020/01/cropped-Pluginsforwp-Favicon-32x32.jpg AwesomeSupport Archives - PluginsForWP https://plugins-for-wp.world/downloads/category/awesomesupport/ 32 32 Awesome Support: Auto Close https://plugins-for-wp.world/downloads/awesome-support-auto-close/ Thu, 23 Nov 2023 11:29:45 +0000 https://plugins-for-wp.world/downloads/awesome-support-auto-close/ Awesome Support: Auto Close is a lightweight add-on for the Awesome Support help desk plugin that automatically closes inactive tickets to keep your support queue clean and fast. Set inactivity rules, send reminder emails, and auto-resolve tickets while preserving full control over timing, messaging, and exceptions. Automatically closes tickets after configurable inactivity periods Sends one […]

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]]> Awesome Support: Auto Close is a lightweight add-on for the Awesome Support help desk plugin that automatically closes inactive tickets to keep your support queue clean and fast. Set inactivity rules, send reminder emails, and auto-resolve tickets while preserving full control over timing, messaging, and exceptions.

  • Automatically closes tickets after configurable inactivity periods
  • Sends one or multiple reminder emails before closure
  • Customizable email templates and subjects
  • Per-status rules: target open, pending, or custom statuses
  • Exclude specific tickets, users, or products from auto-close
  • Adjust closure timing in days, hours, or minutes
  • Option to add a final agent note on auto-close
  • Reopen-on-reply: ticket reopens if the customer responds
  • Skip weekends and holidays with business-hours logic
  • Bulk process existing tickets with manual run
  • Detailed logs of reminders and closures for auditing
  • Works with Awesome Support custom fields and workflows
  • Multisite and multi-agent compatible
  • Performance-friendly; runs via WP-Cron with batching
  • Localization ready and compatible with major SMTP/email plugins

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