The Awesome Support Team Archives - PluginsForWP https://plugins-for-wp.world/downloads/category/the-awesome-support-team/ Premium WordPress Plugins And Themes For An Affordable Price Wed, 15 Oct 2025 19:43:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://plugins-for-wp.world/wp-content/uploads/2020/01/cropped-Pluginsforwp-Favicon-32x32.jpg The Awesome Support Team Archives - PluginsForWP https://plugins-for-wp.world/downloads/category/the-awesome-support-team/ 32 32 Awesome Support: E-Mail Support https://plugins-for-wp.world/downloads/awesome-support-e-mail-support/ Tue, 05 Dec 2023 10:03:39 +0000 https://plugins-for-wp.world/downloads/awesome-support-e-mail-support/ Awesome Support: E-Mail Support extends the Awesome Support helpdesk by turning your inbox into a full-featured ticket pipeline. It lets customers open and reply to tickets via email, syncs messages both ways, and automates routing, parsing, and attachments—so your team can support users without forcing them to log in. Create new tickets directly from incoming […]

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]]> Awesome Support: E-Mail Support extends the Awesome Support helpdesk by turning your inbox into a full-featured ticket pipeline. It lets customers open and reply to tickets via email, syncs messages both ways, and automates routing, parsing, and attachments—so your team can support users without forcing them to log in.

  • Create new tickets directly from incoming emails
  • Two-way email replies sync seamlessly with ticket threads
  • Automatic ticket routing by department, product, or mailbox
  • Supports multiple mailboxes and brands
  • Processes attachments in both directions (email to ticket and back)
  • Smart subject and token matching to attach replies to the right ticket
  • HTML and plain-text email parsing with formatting controls
  • Auto-responder control to prevent email loops
  • Agent collision detection and assignment rules
  • Whitelist/blacklist and spam filtering options
  • Custom email templates with placeholders and branding
  • Error handling and fallback logs for failed imports
  • CRON/IMAP scheduling for reliable email fetching
  • Works with Awesome Support triggers, statuses, and priorities
  • GDPR-friendly: optional email redaction and data retention settings

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