DWQA Assign Ticket is a lightweight add-on for the DW Question & Answer plugin that streamlines helpdesk workflows. It lets admins and moderators assign questions to specific agents, track ticket ownership, and speed up resolutions. Designed for support teams, forums, and product communities, it improves accountability and response times without adding bloat.
- Assign questions to specific agents or moderators
- Clear ticket ownership for faster resolutions
- Agent workload balancing at a glance
- Change assignee directly from the question page
- Supports DW Question & Answer post types
- Compatible with roles and capabilities
- Email notifications on assignment updates
- Filter and sort by assignee in the question list
- Bulk actions to reassign multiple tickets
- Works with custom statuses and categories
- Simple, clean UI integrated into WP Admin
- Lightweight code with minimal performance impact
- Multisite and translation-ready
- Improves team accountability and SLA compliance
- Easy setup; no coding required
