Easy Digital Downloads – Zendesk Support connects your EDD store with Zendesk to streamline customer service. Automatically create tickets from orders, view purchase data inside Zendesk, and resolve issues faster with context-rich details. It’s lightweight, secure, and built to reduce support time while improving customer satisfaction.
- Seamless integration between Easy Digital Downloads and Zendesk
- Auto-create Zendesk tickets from new EDD orders or refunds
- Displays customer purchase history inside Zendesk sidebar
- Links tickets to specific downloads, licenses, and payment IDs
- One-click customer lookup from email or order number
- Customizable ticket fields mapped from EDD data
- Support macros and triggers based on EDD events
- Sync customer name, email, and order details securely
- Tag tickets with product, price ID, and coupon info
- Instant visibility of license status and expiration
- Multi-site and multi-agent ready
- Lightweight, fast, and GDPR-friendly
- Works with recurring payments and subscriptions
- Developer hooks and filters for advanced workflows
- Simple setup with clear settings and guided onboarding