The Gravity Forms Help Scout Add-On connects your WordPress forms to Help Scout, turning form submissions into actionable conversations. Automatically create or update customers, generate new conversations or notes, route messages to the right mailbox, and capture rich context from fields, files, and metadata—so your support team responds faster with the data they need.
- Seamless integration between Gravity Forms and Help Scout
- Automatically create Help Scout conversations from form submissions
- Create or update Help Scout customers using form field mapping
- Send to specific mailboxes and assign to teams or users
- Map subject, message body, and custom fields with merge tags
- Attach uploaded files to conversations for full context
- Add private notes to existing conversations from form entries
- Conditional logic to trigger Help Scout actions only when needed
- Support for tags, conversation status, and workflows
- Capture and pass metadata like IP, referrer, and page URL
- Multiple feeds per form for flexible routing
- GDPR-friendly controls to limit or anonymize stored data
- Error logging and resend tools for reliable delivery
- Works with most Gravity Forms field types and add-ons
- Fast setup with guided field mapping and feed wizard
