Joinchat Omnichannel is a powerful WordPress plugin that centralizes customer messaging across WhatsApp, Messenger, Telegram, Instagram, email, and more. It adds a fast, customizable chat launcher to your site, automates replies, routes inquiries, and tracks conversions—helping you turn visitors into qualified leads while improving support response times.
- All-in-one chat button for WhatsApp, Messenger, Telegram, Instagram, SMS, email, and phone
- Smart omnichannel routing based on device, page, language, or schedule
- Customizable floating chat widget with brand colors, icons, and positions
- Click-to-Chat for WhatsApp with prefilled messages and deep links
- Automation: greeting messages, triggers, and timed call-to-action popups
- Business hours and agent availability rules with fallback channels
- Multi-agent support with direct agent selection or round-robin
- Per-page and WooCommerce product rules for targeted CTAs
- UTM tagging and event tracking for Google Analytics/GA4
- Conversion goals and click analytics to measure ROI
- GDPR-ready consent and privacy controls
- Lightweight, fast, and mobile-first performance
- Works with any theme; no coding required
- Shortcodes and hooks for advanced customization
- Multilingual support and compatibility with major SEO plugins