LatePoint Addon – Messages lets you chat directly with customers inside your appointment booking flow. It adds secure, real-time messaging to LatePoint, so agents and clients can coordinate details, share files, and reduce no‑shows without switching tools.
- Native integration with LatePoint bookings and customers
- Two-way real-time messaging between agents and clients
- Conversation threads linked to specific appointments
- In-dashboard messaging for admins, agents, and customers
- Email and in-app notifications for new messages
- Quick replies and canned responses for faster support
- File and image attachments (permissions controlled)
- Read receipts and typing indicators (where supported)
- Role-based access and visibility controls
- Message search and filters by customer, agent, or booking
- GDPR-friendly data handling and message retention options
- Clean, mobile-friendly chat UI for front-end and back-end
- Customizable labels, colors, and placeholders
- Multisite and multilingual/RTL ready
- Lightweight, performance-optimized, and easy to set up