The Paid Memberships Pro – Reason For Cancelling Add On helps site owners understand why members leave. It adds a simple, customizable cancellation form to the membership cancellation flow, captures structured feedback, and stores it for reporting and follow-up. Use these insights to reduce churn, improve plans, and optimize your membership experience.
- Collects cancellation reasons at the moment of membership cancel
- Supports predefined reasons and an optional “Other” free-text field
- Fully integrates with Paid Memberships Pro checkout and account pages
- Lightweight, quick to set up, no coding required
- Customizable reason list to match your business and audience
- Stores responses in WordPress for easy review and export
- View reasons per member, per level, or across your site
- Works with multiple membership levels and gateways
- Optional required field to ensure you capture a reason
- Admin can add, remove, or reorder reasons anytime
- GDPR-friendly: keeps data tied to member records
- Use insights to improve pricing, content, and onboarding
- Compatible with PMPro email templates for follow-up
- Developer-friendly hooks and filters for custom workflows
- Mobile-friendly UI that matches your theme styling