PeepSo Integrations: Awedesk connects your PeepSo community with Awedesk’s helpdesk system, creating a seamless social support experience. It lets members submit tickets, view statuses, and interact with support without leaving your site. Built for speed and ease, it streamlines workflows for moderators, boosts engagement, and improves customer satisfaction across your WordPress community.
- Deep integration between PeepSo profiles and Awedesk tickets
- Submit and manage support tickets directly from user profiles
- Private, secure ticket visibility per user and staff
- Ticket status, priority, and department controls in front end
- Activity Stream updates for ticket events (optional)
- Real-time notifications for replies and status changes
- Unified login and permissions via WordPress/PeepSo roles
- Dedicated support tabs and widgets inside PeepSo
- Agent assignment and internal notes (staff-only)
- Custom fields and attachments support on ticket forms
- Search and filter tickets by status, date, or keyword
- Email and on-site alerts with customizable templates
- Mobile-friendly, fast-loading front-end UI
- GDPR-ready data handling and user privacy controls
- Easy setup, works with most themes and PeepSo addons