Support Genix is a powerful WordPress help desk and ticketing system that lets you manage customer support from your site. It centralizes tickets, automates workflows, and integrates with WooCommerce and email so you can deliver fast, organized, and professional support without switching tools.
- All-in-one help desk and ticketing system for WordPress
- Unlimited tickets, agents, and departments (plan-dependent)
- Easy ticket submission via form, email piping, or user dashboard
- Agent-friendly dashboard with priorities, statuses, and internal notes
- Automations: auto-assign, auto-reply, SLA rules, and triggers
- WooCommerce integration to link tickets with orders and customers
- Custom fields and forms to capture the exact data you need
- Saved replies, canned responses, and macros for faster answers
- Knowledge base integration to reduce repetitive questions
- Collision detection and lock to prevent duplicate work
- File attachments and rich text editor for clear communication
- Email notifications, digest, and agent mentions
- Customer portal with ticket history and status tracking
- Role-based permissions and granular access controls
- Detailed reports on volume, response times, SLAs, and agent performance
- REST API and webhooks for custom workflows
- Mobile-responsive UI and RTL/multilingual ready
- Clean code, fast performance, and GDPR-friendly data handling
