Support Ticket Management System for WordPress is a fast, reliable helpdesk solution that lets you collect, track, and resolve customer requests right from your WordPress dashboard. It streamlines communication, automates workflows, and gives teams the tools to deliver exceptional support with less effort.
- Easy ticket submission via forms, email piping, and frontend portal
- Clean agent dashboard with real-time ticket queue and filters
- Custom fields, statuses, and priorities to match your workflow
- Private notes and internal collaboration for support teams
- Smart automation: auto-assign, SLA rules, and canned responses
- Email notifications with templates and reply-by-email support
- Knowledge base integration to reduce repetitive tickets
- File attachments and secure file handling
- Customer portal with ticket history and status tracking
- Departments, roles, and granular permissions
- Tags, categories, and saved searches for fast organization
- Reports and analytics: response times, resolution rates, SLAs
- WooCommerce and user profile integration for context-rich tickets
- Multi-language ready and fully responsive design
- GDPR-friendly data controls and spam protection
