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SupportCandy – Agentgroups

Included for free in the Unlimited Downloads package

SupportCandy – Agentgroups is an add-on for the SupportCandy helpdesk plugin that lets you organize agents into groups for faster ticket routing, clearer ownership, and better collaboration. It simplifies workload distribution, enforces access control, and improves SLA compliance—perfect for teams that need structured, scalable support operations in WordPress.

  • Create unlimited agent groups for departments, tiers, or specialties
  • Auto-assign tickets to groups based on category, form, or rules
  • Manual assignment to groups from the ticket sidebar
  • Restrict ticket visibility by group for secure access control
  • Group-based notifications and mentions to reach the right team
  • Prioritize queues by group to balance workloads
  • Use groups in automation: triggers, conditions, and actions
  • Filter and sort tickets by agent group in list views
  • SLA and escalation workflows powered by group ownership
  • Reports by group performance and resolution metrics
  • Combine with roles and capabilities for granular permissions
  • Supports multi-brand or multi-department setups
  • Works seamlessly with SupportCandy custom fields and statuses
  • Compatible with email piping and reply workflows
  • Lightweight, translation-ready, and easy to configure

Version

3.0.6
We always carry the latest version, but if we are missing it, please report outdated

Updated on

10/15/2025

Status

Activated (original)
Fully working by default. However, if any features don’t work, please fill out this form and let us know to replace the file.

Uploaded by

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Product URL

https://www.supportcandy.net/

Developer

SupportCandy

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Additional info

License:

GPL

Categories:

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Tags:

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How to Install or UpdateSupportCandy – Agentgroups

1.

After checkout, download the SupportCandy – Agentgroups plugin and navigate to Plugins -> Add Plugin.

2.

Click on the Upload Plugin button.

3.

Select the plugin you downloaded, and then click “Install Now.”
How to install plugins

1.

Activate our Plugin Manager on your website, and go to the Plugins For WP tab.

2.

Click on the Purchased tab to view your products.

3.

Click Install on SupportCandy – Agentgroups.
How to install with the Plugin Manager

Why Download SupportCandy – Agentgroups From Us?

  • Original Product - We downloaded SupportCandy – Agentgroups directly from the official author.
  • Instant Download - After purchase, an instant digital download link is provided.
  • Full Year Of Free Updates - That is right, all items come with 12 months of free updates!
  • Safe & Clean - 100% clean files & free from virus.
  • Affordable Prices - Overpay no more! At PluginsForWP you'll find the same premium plugins and themes for a fraction of the cost of the original authors.
  • 100% Legal - All the plugins and themes are released under the GPL (General Public License) license. It is 100% legal for us to redistribute the products to you. It is completely safe, legal and legit.
  • Unlimited Downloads - Our monthly and annual plans come with unlimited downloads. Download as many themes and plugins as you want.
  • Unlimited Domains - After downloading the plugins and themes, use them with as many domains and websites as you wish. We won't cap or limit you in any way.
FEATURES US OFFICIAL WEBSITE
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SupportCandy – Agentgroups

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SupportCandy – Agentgroups - Frequently Asked Questions

How can we sell SupportCandy – Agentgroups for such a low price?

All WordPress plugins and themes, are licensed under the General Public License (GPL). This means that once we have purchased an item, we are free to redistribute it if we choose to do so. It is perfectly fine and legal for us to sell it to you for an amazing price!

How many sites can I use the SupportCandy – Agentgroups on?

Unlimited. The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose.

Do you provide updates to the products?

Yes! We provide free updates for all the items for the first 12 months.

How do I update a plugin or theme?

Updating the plugins and themes is super easy and can be done with a click of a button from inside your website’s dashboard. Alternatively, you can download the item to your computer and upload it to your website manually.

Do you provide license keys for the plugins/themes?

We do not provide license keys for the plugins, but all features should work without issues. These plugins are fully functional as-is (unless mentioned otherwise) and do not require activation for core functionality.

Will the plugin and themes work without a license key?

Yes, it will! All the plugins and themes, including the premium features of the items, will work without a license key. The license keys are only provided by the companies for updates and support. If, for some reason, you have any problem with any of the products, you’re fully backed by our 30-day money-back refund policy.