SupportCandy – Canned Reply is an add-on for the SupportCandy help desk plugin that lets your team create, organize, and insert ready-made responses in a click. It speeds up ticket replies, keeps messaging consistent, and improves agent productivity with searchable, role-based templates that work across departments.
- Create unlimited canned replies for faster ticket responses
- Insert templates into replies with one click
- Rich text editor support with formatting and links
- Organize responses by categories and tags
- Search and filter canned replies instantly
- Role and agent-based access control
- Department and ticket-type targeting
- Personal and shared template libraries
- Placeholders/merge tags for dynamic fields
- Multilingual and RTL friendly
- Works in agent dashboard and quick reply panels
- Bulk management: import, export, and duplicate
- Track usage to optimize popular replies
- Compatible with SupportCandy workflows and triggers
- Lightweight, secure, and performance optimized