SupportCandy – Easy Digital Downloads (EDD) integration connects your help desk with your EDD store, so you can deliver faster, more personalized support. It automatically links tickets to customer purchases, licenses, and subscriptions, giving agents the context they need to resolve issues quickly while improving customer satisfaction and retention.
- Deep integration with Easy Digital Downloads core
- Auto-attach customer orders, products, and licenses to tickets
- View purchase history and renewal status inside the ticket
- License key lookup and validation for faster troubleshooting
- Restrict support by active license or subscription status
- Pre-fill ticket fields using EDD customer data
- Condition-based workflows triggered by product, plan, or order state
- Auto-assign tickets to the right team by product or category
- Canned responses with dynamic EDD placeholders
- Private and public notes with full conversation history
- Customer portal shows tickets alongside downloads and licenses
- Agent collision detection and SLA timers for premium support
- Powerful search and filters by order ID, license, product, or customer
- GDPR-ready with data export and delete controls
- Compatible with EDD extensions (recurring, software licensing, bundles)
- Lightweight, fast, and works with any modern WordPress theme
