SupportCandy – Email Piping adds seamless email-to-ticket automation to your SupportCandy helpdesk. Convert incoming emails into tickets, capture replies as threaded conversations, and manage support entirely from inboxes. It reduces manual work, prevents missed messages, and keeps your ticketing workflow organized and fast.
- Automatic email-to-ticket conversion (email piping)
- Two-way syncing: email replies become ticket replies
- Supports multiple mailboxes/departments
- IMAP/POP3 and SMTP compatibility
- Smart sender/recipient mapping to customers and agents
- Subject and thread detection to prevent duplicate tickets
- Attachment handling for inbound and outbound emails
- HTML/plain-text email parsing with clean formatting
- Auto-assign tickets by mailbox, department, or rules
- Built-in error handling and bounce detection
- Spam filtering and whitelist/blacklist controls
- Custom email templates and reply formatting
- Cron/scheduled fetching for reliable syncing
- Logging and debugging for easy troubleshooting
- Fully integrated with SupportCandy workflows and add-ons