SupportCandy – Gravity Forms Integration connects your Gravity Forms submissions directly to SupportCandy helpdesk, turning form entries into organized, actionable support tickets. It streamlines intake, automates routing, and keeps your team and customers in sync—no manual copy-paste, no missed issues.
- Create SupportCandy tickets from Gravity Forms automatically
- Map form fields to ticket fields (subject, description, priority, status, etc.)
- Assign tickets to specific agents or teams based on form inputs
- Route by conditions using Gravity Forms feeds and conditional logic
- Capture attachments from forms and store them in the ticket
- Set custom ticket properties, tags, and categories on submit
- Link tickets to existing customers or create new users seamlessly
- Support for multiple forms and multiple feed configurations
- Trigger SupportCandy workflows, automations, and email notifications
- Add hidden fields to pass context (page, product, order ID)
- GDPR-friendly: respects Gravity Forms and SupportCandy data policies
- Works with Gravity Forms spam protection and honeypot
- Developer-friendly hooks and filters for advanced customization
- Lightweight, fast, and compatible with popular themes and plugins
- Easy setup with clear field-mapping UI and step-by-step feed builder