SupportCandy – Knowledgebase is a fast, SEO-friendly knowledge base add-on for the SupportCandy helpdesk. It lets you build organized self-service docs, reduce tickets with smart suggestions, and deliver branded, multilingual articles that rank well and are easy to manage.
- Clean, searchable knowledge base for SupportCandy
- Instant, type-ahead article search with highlights
- Category and subcategory structure for easy navigation
- Article editor with rich formatting and media support
- SEO-ready slugs, meta titles, and descriptions
- Breadcrumbs and schema markup for better rankings
- Related articles and suggested reads to reduce churn
- Internal linking and anchor support for long guides
- Access control for public, private, or agent-only docs
- Multilingual and RTL-ready for global audiences
- Responsive design optimized for mobile and tablets
- Article feedback, helpfulness votes, and analytics
- Widgets and shortcodes for embedding anywhere
- Integration with ticket form for auto-suggest answers
- Custom branding: colors, layouts, and icons
- Import/export tools for easy migration
- Performance-focused with caching compatibility