SupportCandy – Private Credentials is an add-on for the SupportCandy helpdesk that lets customers and agents securely share sensitive login details inside tickets. It stores credentials encrypted, restricts visibility, and streamlines troubleshooting without exposing passwords in public threads.
- Securely share private credentials within SupportCandy tickets
- End-to-end encryption of stored credentials
- Role-based visibility for agents and customers
- One-click reveal with permission checks and logging
- Separate, private credential tab on tickets
- Customizable credential fields (URL, username, password, notes, SSH, etc.)
- Masking and copy-to-clipboard options for passwords
- Granular access control per department, role, or agent
- Audit trail of views, edits, and deletions
- Time-limited access and auto-expiry options
- Email notifications exclude sensitive data by design
- Supports multiple credential sets per ticket
- Works with SupportCandy workflows and automations
- Compatible with GDPR and data privacy best practices
- Lightweight, fast, and easy to configure
