SupportCandy – Reports is a powerful reporting add-on for the SupportCandy help desk plugin. It gives you clear, customizable insights into tickets, agents, SLAs, and customer activity so you can track performance, spot trends, and make faster support decisions. Simple to use, fast to filter, and built for real-time visibility.
- Ready-made dashboards for ticket volume, status, and trends
- Custom report builder with filters, sorting, and grouping
- Real-time metrics on open, pending, and closed tickets
- Agent performance reports by response and resolution
- SLA compliance tracking with breach insights
- Customer and company-level analytics
- Category, priority, and channel breakdowns
- Date range presets and comparative period analysis
- Export to CSV for Excel/BI tools
- Visual charts: line, bar, pie for quick insights
- Drill-down from charts to ticket lists
- Saved reports and reusable filter presets
- Role-based access to reports and data
- Lightweight, fast, and compatible with SupportCandy core
- Works with WordPress cache and standard hosting setups