SupportCandy – Schedule Tickets is an add-on for the SupportCandy helpdesk plugin that lets you automatically open, assign, and manage tickets on a recurring schedule. Perfect for routine maintenance, compliance checks, or recurring client tasks, it saves time, improves SLA consistency, and keeps your support workflow predictable.
- Create recurring tickets on daily, weekly, monthly, or custom intervals
- Set start dates, end dates, or run indefinitely
- Auto-assign tickets to specific agents or teams
- Define ticket subject, description, and custom fields
- Apply ticket priorities and statuses on creation
- Attach departments, categories, and tags automatically
- Use placeholders to personalize subject and content
- Time zone aware scheduling for accurate triggers
- Skip weekends or select specific weekdays
- Prevent duplicates with smart conflict checks
- View and manage all schedules in a single dashboard
- Pause, resume, or delete schedules anytime
- Works seamlessly with SupportCandy SLAs and workflows
- Compatible with email notifications and automation rules
- Lightweight, reliable, and easy to configure
