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SupportCandy – SLA

Included for free in the Unlimited Downloads package

SupportCandy – SLA is an add-on for the SupportCandy helpdesk plugin that lets you define, track, and enforce service level agreements in WordPress. It helps teams meet response and resolution targets, improve customer satisfaction, and keep your support operations accountable with real-time monitoring and automated actions.

  • Define multiple SLAs with custom response and resolution targets
  • Set SLA rules by ticket priority, category, product, or custom fields
  • Flexible business hours and holidays to calculate realistic deadlines
  • Timezone-aware timers for global support teams
  • Automated SLA breach alerts via email and notifications
  • Trigger actions on breach: escalate, reassign, change priority, or add notes
  • Real-time countdown timers on ticket views for agents
  • Pause timers on customer wait or specific ticket statuses
  • SLA reports and analytics to track compliance and trends
  • Agent performance metrics tied to SLA outcomes
  • Color-coded indicators for at-risk and breached tickets
  • Granular permissions to control who can view and manage SLAs
  • Bulk update tools to apply SLAs to existing tickets
  • Works seamlessly with SupportCandy workflows and automation
  • Lightweight, fast, and compatible with popular WordPress setups

Version

3.0.8
We always carry the latest version, but if we are missing it, please report outdated

Updated on

10/15/2025

Status

Activated (original)
Fully working by default. However, if any features don’t work, please fill out this form and let us know to replace the file.

Uploaded by

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Product URL

https://supportcandy.net/

Developer

SupportCandy

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All purchase options will auto-renew after a year for updates. You may cancel your subscription at any time from inside your dashboard.

Additional info

License:

GPL

Categories:

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Tags:

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How to Install or UpdateSupportCandy – SLA

1.

After checkout, download the SupportCandy – SLA plugin and navigate to Plugins -> Add Plugin.

2.

Click on the Upload Plugin button.

3.

Select the plugin you downloaded, and then click “Install Now.”
How to install plugins

1.

Activate our Plugin Manager on your website, and go to the Plugins For WP tab.

2.

Click on the Purchased tab to view your products.

3.

Click Install on SupportCandy – SLA.
How to install with the Plugin Manager

Why Download SupportCandy – SLA From Us?

  • Original Product - We downloaded SupportCandy – SLA directly from the official author.
  • Instant Download - After purchase, an instant digital download link is provided.
  • Full Year Of Free Updates - That is right, all items come with 12 months of free updates!
  • Safe & Clean - 100% clean files & free from virus.
  • Affordable Prices - Overpay no more! At PluginsForWP you'll find the same premium plugins and themes for a fraction of the cost of the original authors.
  • 100% Legal - All the plugins and themes are released under the GPL (General Public License) license. It is 100% legal for us to redistribute the products to you. It is completely safe, legal and legit.
  • Unlimited Downloads - Our monthly and annual plans come with unlimited downloads. Download as many themes and plugins as you want.
  • Unlimited Domains - After downloading the plugins and themes, use them with as many domains and websites as you wish. We won't cap or limit you in any way.
FEATURES US OFFICIAL WEBSITE
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PRICE $4.99 FULL

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SupportCandy – SLA

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SupportCandy – SLA - Frequently Asked Questions

How can we sell SupportCandy – SLA for such a low price?

All WordPress plugins and themes, are licensed under the General Public License (GPL). This means that once we have purchased an item, we are free to redistribute it if we choose to do so. It is perfectly fine and legal for us to sell it to you for an amazing price!

How many sites can I use the SupportCandy – SLA on?

Unlimited. The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose.

Do you provide updates to the products?

Yes! We provide free updates for all the items for the first 12 months.

How do I update a plugin or theme?

Updating the plugins and themes is super easy and can be done with a click of a button from inside your website’s dashboard. Alternatively, you can download the item to your computer and upload it to your website manually.

Do you provide license keys for the plugins/themes?

We do not provide license keys for the plugins, but all features should work without issues. These plugins are fully functional as-is (unless mentioned otherwise) and do not require activation for core functionality.

Will the plugin and themes work without a license key?

Yes, it will! All the plugins and themes, including the premium features of the items, will work without a license key. The license keys are only provided by the companies for updates and support. If, for some reason, you have any problem with any of the products, you’re fully backed by our 30-day money-back refund policy.