SupportCandy – Slack Integration connects your WordPress help desk with Slack so your team never misses a ticket update. Get instant notifications in dedicated channels, trigger alerts on key events, and collaborate faster without leaving Slack. Simple to set up, flexible to customize, and built to streamline support workflows.
- Real-time Slack notifications for new and updated tickets
- Map ticket events to specific Slack channels
- Notify on new tickets, replies, status changes, and assignments
- Granular filters by department, status, priority, and agent
- Per-channel customization for message content and format
- Rich message payloads with ticket ID, subject, requester, and links
- One-click access from Slack to the ticket in SupportCandy
- Support for multiple workspaces and channels
- Agent mentions and role-based alerts
- Throttle and batching options to reduce noise
- Easy setup with secure Slack app integration
- Compatible with core SupportCandy workflows and add-ons
- Lightweight, fast, and optimized for high-volume teams
- Works with popular caching and security plugins
- Developer-friendly hooks and filters for custom logic