SupportCandy – Timer is an add-on for the SupportCandy helpdesk plugin that tracks time spent on tickets. It helps teams log billable and non-billable hours, automate time capture, and report on productivity. Perfect for agencies, MSPs, and support teams that need accurate time tracking inside WordPress.
- Seamless integration with SupportCandy tickets
- Manual and automatic timers for agents
- Billable vs. non-billable time tracking
- Per-ticket and per-agent time logs
- Start, pause, resume, and stop controls
- Enforce timer notes and activity types
- Customizable time rounding and increments
- Time entry permissions by role
- Editable logs with change history
- Export time logs to CSV
- Filterable reports by date, agent, customer, or status
- Supports SLAs and workload visibility
- Compatible with billing/invoicing workflows
- Clean UI inside ticket sidebar and replies
- Lightweight, secure, and translation-ready