SupportCandy – Usergroups is a powerful add-on that lets you segment customers and agents into flexible groups for smarter help desk workflows. Easily assign tickets, control visibility, and automate rules based on user groups. Improve response times, protect sensitive data, and deliver tailored support experiences without coding.
- Create unlimited user groups for customers and agents
- Group-based ticket visibility and access control
- Assign tickets automatically to specific groups
- Restrict categories, statuses, and fields by group
- Share tickets within a group while keeping others private
- Map WordPress roles and SupportCandy roles to groups
- Add users to multiple groups with priority rules
- Use group conditions in automations and workflows
- Custom email notifications targeted by user group
- Bulk assign or move users between groups
- Agent collision prevention with group ownership
- Granular permissions for view, reply, edit, and close
- Group-based SLA policies and business rules
- Reports and filters by user group for analytics
- Compatible with SupportCandy custom fields and forms
- GDPR-friendly access limitation and data protection
- Lightweight, fast, and easy to set up
