SupportCandy – WooCommerce is a powerful helpdesk add-on that connects your WooCommerce store with SupportCandy for fast, organized customer support. It lets customers create tickets from orders, shows agents full order context, automates workflows, and streamlines post‑purchase assistance to boost satisfaction and retention.
- Seamless integration between WooCommerce orders and SupportCandy tickets
- Create support tickets directly from order details
- Auto-attach order and customer data to tickets for instant context
- View past orders and purchases inside the ticket sidebar
- Order status, items, totals, and notes visible to agents
- Customers can submit tickets from My Account > Orders
- One-click “Create Ticket” button on order pages
- Auto-assign tickets based on products, categories, or order status
- Custom fields for order ID, product, and license keys
- Smart ticket routing and SLAs for faster resolutions
- Email notifications with order references and deep links
- Restrict ticket visibility by user, role, or purchase history
- Private notes and internal collaboration for support teams
- Compatible with refunds, replacements, and RMA workflows
- Lightweight, secure, and works with most WooCommerce themes
