WooCommerce Freshdesk connects your WooCommerce store with Freshdesk to streamline support, reduce ticket back-and-forth, and give agents instant order context. Turn customer messages into tickets, view order data inside Freshdesk, and let shoppers self-serve with a smart support portal—all without leaving your store.
- Seamless WooCommerce–Freshdesk integration
- Create support tickets from orders and My Account pages
- Agents see customer order history inside Freshdesk
- Automatic ticket creation for refunds, returns, and warranty requests
- Add a support tab or widget on product and checkout pages
- Customer portal with ticket tracking in WooCommerce My Account
- Map WooCommerce fields to Freshdesk custom fields
- One-click link between tickets and specific orders
- Canned responses and automation support via Freshdesk workflows
- Smart rules: auto-assign tickets by product, category, or order value
- Sync customer data, notes, and private agent replies
- Attach invoices, order details, and shipment info to tickets
- Multistore and multilingual compatible
- Lightweight, secure, and GDPR-ready
- Easy setup with API key authentication and guided onboarding