WooCommerce Help Scout connects your WooCommerce store with Help Scout, giving your support team instant access to customer, order, and subscription details inside the help desk. It streamlines customer service, reduces back-and-forth, and helps you resolve tickets faster with accurate, real-time store data—without leaving Help Scout.
- Two-way WooCommerce + Help Scout integration for seamless support
- View customer profiles, orders, and refunds directly in Help Scout
- Instant order lookup by email or customer ID in conversation sidebar
- Create, update, and refund orders from within Help Scout
- One-click deep links to orders, customers, and subscriptions in WP admin
- Displays order status, items, totals, coupons, and notes at a glance
- Supports WooCommerce Subscriptions with renewal and status insights
- Shows lifetime value, average order value, and total orders per customer
- Private notes sync to WooCommerce order notes for internal collaboration
- Secure, permission-based data visibility for your support team
- Fast setup using API keys—no code required
- GDPR-friendly with data minimization and access controls
- Multi-store support with mailbox-to-store mapping
- Performance optimized to keep Help Scout snappy
- Works with popular WooCommerce extensions and payment gateways
