WooCommerce Product Support is a lightweight plugin that adds a full support system to your store. Give customers fast answers, manage tickets inside WordPress, and connect FAQs, docs, and knowledge base content directly to product pages. Improve customer satisfaction, reduce returns, and keep support organized and searchable—all without leaving WooCommerce.
- Native WooCommerce integration for product-specific support
- Built-in ticketing system with email notifications
- Attach FAQs, docs, and guides to individual products
- Customer portal to view and reply to tickets
- Agent dashboard with assignments and status tracking
- Auto-assign tickets by product, category, or tags
- Searchable knowledge base and FAQ widgets
- Predefined replies and macros for faster responses
- File attachments for screenshots, invoices, and logs
- Custom fields, priorities, and SLAs
- Email piping and two-way email syncing
- GDPR-ready with data export and erasure tools
- Works with any theme; responsive and accessibility-ready
- Multisite and multilingual (WPML/Polylang) compatible
- Developer-friendly hooks, REST API, and templates