TotalDesk is an all-in-one WordPress helpdesk plugin that combines ticketing, knowledge base, live chat, and FAQs in a single solution. Built for speed and simplicity, it helps you manage customer support directly from your WordPress dashboard, automate workflows, streamline communication, and improve customer satisfaction—all without third-party services.
- Unified helpdesk: tickets, knowledge base, live chat, and FAQs
- Fully native WordPress plugin with no external SaaS required
- Email piping to create and reply to tickets via email
- Agent, team, and role-based permissions
- Custom ticket fields, statuses, priorities, and tags
- Smart automations: triggers, rules, and auto-assign
- Internal notes, collision detection, and agent mentions
- Built-in knowledge base with categories and search
- FAQ module with shortcode and widget support
- Live chat with offline message fallback to tickets
- Customer portal for tracking ticket history
- Attachments, canned responses, and macros
- Analytics and reports for agents, SLAs, and response times
- WooCommerce and user data integration
- Responsive design and translation-ready