WP SupportEzzy is a lightweight WordPress support and ticket system designed for agencies, startups, and product makers. It centralizes customer queries, turns emails into tickets, and streamlines team collaboration with an easy, fast, and customizable interface. Built for speed and clarity, it helps you deliver timely support, improve satisfaction, and scale without chaos.
- Clean, user-friendly support dashboard
- Email-to-ticket conversion with automatic threading
- Unlimited tickets, agents, and departments
- Custom ticket fields and statuses
- Saved replies and internal notes for faster responses
- Agent collision detection and ticket assignment rules
- SLA timers, priorities, and due dates
- Attachments and rich text editor support
- Customer portal with secure login
- Knowledge base integration to deflect tickets
- Canned responses and macros for automation
- Email notifications and customizable templates
- Detailed reports and agent performance analytics
- GDPR-ready and role-based access control
- Works with any theme; mobile-responsive UI
- Developer-friendly hooks and templates
- Fast, SEO-friendly, and translation-ready