Support System is a powerful WordPress plugin/theme for managing customer support with ease. It centralizes tickets, FAQs, knowledge base, and live chat in one clean interface. Built for speed, automation, and scalability, it helps you resolve issues faster, improve CSAT, and reduce workload. Fully responsive, multilingual, and SEO-friendly—perfect for agencies, SaaS, eCommerce, and membership sites.
- Unified help desk: tickets, chat, FAQs, and knowledge base
- Clean, responsive UI optimized for mobile and desktop
- Email-to-ticket and contact form-to-ticket conversion
- Smart automations: triggers, rules, and SLA policies
- Canned responses and saved reply templates
- Internal notes, private staff threads, and collision detection
- Custom fields, statuses, and priorities
- Role-based access with agents, managers, and admins
- Customer portal with ticket history and updates
- Built-in knowledge base with categories and article search
- Real-time notifications via email and in-dashboard alerts
- Attachment support with file type and size controls
- Multilingual and RTL-ready; compatible with WPML/Polylang
- Performance optimized: fast queries and cached search
- Integrations: WooCommerce, Elementor, Gutenberg blocks
- Analytics and reports: response time, resolution rate, CSAT
- GDPR-ready with data export and privacy controls
- Developer-friendly hooks, REST API, and template overrides
- SEO-friendly knowledge base with schema markup
- Easy migration and one-click import/export settings
