WS Form PRO – Freshdesk is a powerful integration that connects your WordPress forms to Freshdesk, so you can capture leads, create tickets, and sync customer data in real time. Build advanced, mobile-friendly forms with WS Form PRO and automate support workflows, reduce manual work, and improve response times in Freshdesk.
- Create Freshdesk tickets automatically from form submissions
- Map form fields to Freshdesk ticket fields, custom fields, and contacts
- Two-way data support for precise field syncing and updates
- Conditional logic to route tickets by department, priority, or agent
- Support for attachments, screenshots, and file uploads to tickets
- Create or update Freshdesk contacts and companies on submit
- Set ticket status, priority, type, and tags dynamically
- Capture hidden data like UTM, referrer, and page source for context
- GDPR-friendly controls with consent fields and data handling
- Error handling and logging for reliable integrations
- Multi-form support for different products, teams, or portals
- Developer-friendly with hooks, filters, and advanced field mapping
- Spam protection via reCAPTCHA, hCaptcha, Akismet, and Honeypot
- Responsive, accessible forms optimized for speed and conversions
- Works with WS Form PRO actions, calculations, and conditional logic