YITH WooCommerce Pending Order Survey Premium helps you discover why customers abandon or delay orders. Automatically send targeted surveys to shoppers with pending, failed, or canceled orders, collect actionable feedback, and reduce cart abandonment with data-driven insights and incentives.
- Send automatic surveys for pending, failed, or canceled WooCommerce orders
- Customizable survey questions and multiple answer types
- Trigger surveys by order status, total, products, or user roles
- Offer coupons or incentives to increase survey completion
- Schedule survey emails with smart timing and delays
- One-click survey links embedded directly in the email
- Track reasons for order abandonment with detailed reports
- Visual analytics for responses, trends, and conversion impact
- Export survey data for further analysis (CSV)
- Personalized email templates with dynamic placeholders
- Exclude specific products, categories, or customers from surveys
- GDPR-friendly consent options and data handling
- Multilingual support and full compatibility with WPML
- Works seamlessly with YITH and standard WooCommerce flows
- Lightweight, easy setup, and optimized for performance
